Legal Notice

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Journeyowl.com offers general advice on travel related issues and contains legal information about Personal Injury and Travel law.

Journey Owl Limited (hereafter referred to as Journey Owl) is regulated by the Ministry of Justice in respect of regulated claims management activities as recorded on www.claimsregulation.gov.uk under reference CRM31281. Journey Owl adheres to the Conduct of Authorised Persons Rules 2007. Please visit www.justice.gov.uk for further information. Journey Owl is not regulated by The Solicitors Regulation Authority.

Following the requirements of The Data Protection Act 1998, Journey Owl is authorised to hold and process personal data by the Information Commissioner’s Office. Please visit www.ico.gov.uk for further information.

Services

Journey Owl strive to deal with all enquiries within 12 hours and to provide a 24 hour service however, due to possible unforeseeable circumstances and events, Journey Owl cannot guarantee that your enquiry will be actioned in accordance with these time limits.

The use of any telephone, postal, e-mail or advice services operated and supplied by Journey Owl is entirely at the risk of the user and any failure in any of the services supplied by Journey Owl is the responsibility of the user and/or facilitators of the said services. Journey Owl accepts no responsibility for the failures of those services in the provision of its own services.

Legal disclaimer and notice

Below are the conditions of use of Journeyowl.com and the services of Journey Owl. Please read this notice carefully before accessing Journeyowl.com. By accessing, interacting, using and/or viewing Journeyowl.com including the use of any telephone, postal, e-mail or advice services operated and supplied by Journey Owl you indicate your acceptance to this notice.

The content of these pages is owned by Journey Owl and/or its subsidiaries. The reproduction, transfer, distribution or storage of any information in any form from Journeyowl.com without the prior written consent of Journey Owl is prohibited. However, Journey Owl grants authorisation for you to store on your computer and/or to print copies of extracts from Journeyowl.com for your personal use only. Individual documents from Journeyowl.com may be subject to additional terms as indicated on each individual webpage.

Journey Owl does not express or imply to offer any legal advice and any information contained herein should not be treated as such. The use of any telephone, postal, e-mail or advice services operated and supplied by Journey Owl do not express or imply in any way or form that you will receive a resolution to your enquiry.

The information on Journeyowl.com is provided without warranty of any kind, either express or implied. Journey Owl make no representations or warranties in relation to the legal information on Journeyowl.com, including but not limited to implied warranties that the legal information contained on Journeyowl.com will be constantly available at all or that it will be complete, true, accurate, up-to-date or non-misleading.

Information contained on Journeyowl.com may include inaccurate information or information which has not been updated. Information may be changed or updated without notice and Journey Owl may make improvements and/or changes to any webpages within Journeyowl.com or withdraw access to them at any time. It is a condition of the use of Journeyowl.com and/or the services provided by Journey Owl that no reliance on the information stated therein can be made. By utilising the services of Journey Owl, you accept that any advice provided by Journey Owl and/or information contained on Journeyowl.com has its limitations and cannot always take into account the particular circumstances of each situation. Any information and/or advice contained on Journeyowl.com and/or provided by Journey Owl is evaluated and produced in accordance with details available at the time and is believed to be correct at the time of publication.

In no event shall Journey Owl be liable to any party for any direct, indirect, special or consequential damages arising out of, caused in connection with or due to any use of Journeyowl.com, including but not limited to business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.. You must not rely on the information on Journeyowl.com as an alternative to legal advice from a solicitor or other professional legal services provider. Nothing in this disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this disclaimer will exclude or limit Journey Owl’s liability in respect of any death or personal injury caused by Journey Owl’s negligence; fraud or fraudulent misrepresentation on the part of Journey Owl; or a matter which it would be illegal or unlawful for Journey Owl to exclude or limit, or to attempt or purport to exclude or limit, its liability.

By using accessing Journeyowl.com and/or using any of the services provided by Journey Owl, you agree that the exclusions and limitations of liability set out in this disclaimer are reasonable. If you do not think they are reasonable in any way or form, you must not access Journeyowl.com and/or use any of the services provided by Journey Owl. Journey Owl does not represent itself as providing or possessing properly qualified legal advice and any advice and/or information provided by Journey Owl is based upon the experience of the Journey Owl and material that has been collated from a variety sources. Any decision on what course of action a user should or does take in relation to their query and enquiry is that of the users and no fault or blame can be directed to Journey Owl in relation to any action taken by the user.

Journey Owl makes no representation whatsoever about any other website which you may access through Journeyowl.com. Any third party website that is accessible through Journeyowl.com is independent from Journeyowl.com. Journey Owl assumes no responsibility for material created or published by third parties that Journeyowl.com has a link to.

Should you submit comments, information or material to any of our servers, via e-mail, telephone, post or through Journeyowl.com you agree that such comments, information or material is made available by you with the knowledge that it is non-confidential and non-proprietary and may be published by Journey Owl, and you authorise that the material is true and fit for publication. By submitting material, you agree that Journey Owl may publish such comments, information or material and shall be free to use any such information for any purposes whatsoever and/or incorporate it or any concepts described therein in Journeyowl.com and/or Journey Owl’s services without liability and notice. It is your responsibility to provide all relevant information to Journey Owl. Journey Owl cannot be held liable for any losses or failures that flow from the failure to provide all the necessary and required facts. Journey Owl cannot be held liable for any losses or failures from guidance that follows from the failure to provide all the relevant facts.

You agree to indemnify Journey Owl from any third party action taken against Journey Owl in relation to any comments, information or material you submit. You also agree not to take action against Journey Owl in relation to any comments, information or material you submit. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this disclaimer will protect Journey Owl’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Journey Owl.

Neither Journeyowl.com nor the server that makes Journeyowl.com accessible is warranted to be free of viruses or other harmful components.

Should you discover any copyright infringing material or links on Journeyowl.com, please send Journey Owl feedback for corrective action.

If any provision of this disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this disclaimer.

Start your claim

Your Name
Your contact telephone number
Your email address
Accident or illness
Best time to call